FAQ

Frequently Asked Questions

Use this guide from our store to review frequently asked shopping questions. For help with this page, contact support@barebellscocoa.shop.

Information covering tracking
This tracking section covers orders and visits through this website. How can I track my order?
Where a carrier provides tracking, it is sent using the contact information provided at checkout. Questions about this section may be sent to support@barebellscocoa.shop.

How we handle contact options
This contact options section covers orders and visits through this website. How can I contact you?
Email support@barebellscocoa.shop, call 512-820-4563, or write to 170 Homestead Rd, Alstead, New Hampshire, 03602, United States. Questions about this section may be sent to support@barebellscocoa.shop.

How we handle shipping cost
This shipping cost section covers orders and visits through this website. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders. Questions about this section may be sent to support@barebellscocoa.shop.

Information covering delivery timing
Customers can rely on the following guidance from our store about delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. Questions about this section may be sent to support@barebellscocoa.shop.

What customers should know about returns and exchanges
This returns and exchanges section covers orders and visits through this website. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. Questions about this section may be sent to support@barebellscocoa.shop.

What customers should know about refund timing
Customers can rely on the following guidance from our store about refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. Questions about this section may be sent to support@barebellscocoa.shop.

What customers should know about payment methods
For customers using this website, this section explains payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. Questions about this section may be sent to support@barebellscocoa.shop.

Store guidance on return shipping
For customers using this website, this section explains return shipping. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@barebellscocoa.shop.

Store guidance on products
We publish this products guidance for customers using this website. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. Questions about this section may be sent to support@barebellscocoa.shop.

Contact Information
Email: support@barebellscocoa.shop
Phone: 512-820-4563
Physical address: 170 Homestead Rd, Alstead, New Hampshire, 03602, United States